General Terms and Conditions of Service
Version dated 12 November 2026. These terms govern exclusively the cleaning services provided by ARIES to professional clients (businesses, retailers, associations, institutions and public authorities). ARIES does not enter into contracts with individuals acting for non-professional purposes. The accepted quotation and its appendices always specify the services actually ordered.
1. Service provider identification
ARIES — trading as ARIES Services & Propreté. Single-member limited liability company (EURL), share capital €5,000, registered office: 92 rue Paul Bonnet, 38840 Saint-Hilaire-du-Rosier, France. SIREN: 109 712 117 — SIRET: 109 712 117 00018 — Grenoble Trade and Companies Register (RCS). Contact: pro.contact.aries@gmail.com — +33 6 25 49 43 80. Managing Director: Florian HOLVOET.
2. Scope and clients
These terms apply to cleaning services provided by ARIES. They apply only to professional clients acting in the course of their business or professional activity. Any request from an individual for private purposes is declined and does not give rise to a contract.
3. Enquiries, site visits and quotations
An enquiry may lead to a discussion or preliminary site visit. The quotation specifies, in particular, the premises concerned, included and excluded tasks, frequency, service times or time slots, any specific resources required, price, applicable taxes and the offer’s validity period. The quotation accepted by the client, together with these terms and any attached specification, forms the contractual reference document. In the event of a conflict, the specific terms of the quotation prevail for the service concerned.
4. Prices and invoicing
Prices are stated exclusive of tax, with the applicable VAT and total inclusive of tax shown. The contractual price is the one stated in the accepted quotation. Any additional service, change in scope or unplanned visit requires prior written agreement and, where necessary, a supplementary quotation. Payment terms and due dates are those stated in the quotation and invoice.
5. Performance of services and client obligations
ARIES performs the agreed services with due care and professional resources appropriate to the accepted scope. The client undertakes to provide access to the premises at the agreed times, communicate relevant safety instructions, report any risks or special characteristics of surfaces and equipment, and provide the agreed access, utilities and equipment. Areas that are inaccessible, obstructed or hazardous may be excluded or postponed after the client has been informed. Any change to instructions must be agreed in writing.
6. Complaints and reservations
Any issue relating to a service visit must be reported to ARIES within a reasonable time, preferably in writing to pro.contact.aries@gmail.com, with precise details of the date, location and service concerned. ARIES will review the complaint and, where justified and practically possible, propose an appropriate solution. This amicable process does not deprive either party of any rights available under applicable law.
7. Cancellation, postponement and termination
The cancellation, postponement and termination arrangements for one-off or recurring services are those set out in the accepted quotation or professional services contract. If no specific provision applies, the parties will act in good faith to agree in writing on the arrangements for ending the service. Services already performed and costs incurred in accordance with the contract remain payable.
8. Liability
Each party is liable for the direct damage for which it is legally responsible. Before the service, the client must report fragile materials, pre-existing defects, sensitive equipment, specific instructions and particular risks. Nothing in these terms limits ARIES’ liability where such a limitation is prohibited by law.
9. Force majeure
Neither party may be held liable for a failure resulting from an event meeting the criteria for force majeure under Article 1218 of the French Civil Code. The affected party shall inform the other as soon as possible, and the parties shall seek an appropriate solution, including postponement of the service where possible.
10. Governing law and disputes
These terms are governed by French law. Any dispute relating to the formation, interpretation or performance of the contract shall be submitted to the courts having jurisdiction under the ordinary rules applicable between professionals. Where the legal requirements are met, the parties may agree in writing to a jurisdiction clause.
11. Acceptance
The client acknowledges having received, before entering into the contract, the pre-contractual information and documents applicable to its situation. Acceptance of the quotation constitutes acceptance of these terms, subject to any mandatory legal provisions.